Enterprise Integration Cluster

Customer Satisfaction
Customer Satisfaction introduces participants to the concepts of marketing and the relationship between marketing and customer satisfaction. Participants apply the elements of the marketing mix, the promotional mix, and pricing strategy to a product or service.
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Financial Management
Financial Management provides participants the opportunity to work with and understand some of the basic tools for maintaining and improving the budgets of manufacturing projects. A manufacturing engineering technician who is aware of the budget and the current status of a project is able to make well informed adjustments to the project in order to keep it on time and profitable.
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Manufacturing Information Systems
This module introduces participants to the ways in which systems interact - and sometimes do not interact - in a manufacturing environment. They become familiar with the basic components of a manufacturing information network, both within a company and with external customers. Through a series of ALTs, participants learn how the components form systems and how the systems must interact to efficiently deliver a product to a customer.
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Performance Measures
Performance Measures gives participants a working knowledge of the terms, concepts, and principles typically used by manufacturing industries to measure the performance of a given enterprise. Participants become familiar with basic financial statements, product costing, product/process improvement relating to costs, and cost centers.
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Supply Chain Management
Participants study supply chains and the factors that affect them. They design a supply chain, learn about the sourcing process, and consider the impact of technology on managing supply chains.
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